I only use O2 because I want an iPhone. Their in-shop customer service is less than consistant to put it mildly. So, for me wanting an specific Apple product, I have to ‘reward’ a telecoms company for poor customer service and poor product knowledge. Does that make sense? Of course not. It’s a contractual grudge [...]
Continue Reading →Customer Retention Is A Bit Like Sex
It seems to be a theme for 2009 – keep hold of what you’ve got – belt and braces – batten down the hatches. Client retention is the new “new business” for 2009. Maybe it’s the old 80/20 rule: 80% of your income will come from 20% of your clients 80% effort to get new [...]
Continue Reading →How to order a skip in Basingstoke
As much as I like moaning about companies that have given me terrible customer service, I also like to point out some great customer service experiences I have, so here’s the latest. Before Christmas I had need of a skip to get rid of lots of rubbish. I first contacted a local company (website under [...]
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