Grudge Buying

Posted on 14. Jun, 2009 by Craig Killick in Customer Service

I only use O2 because I want an iPhone. Their in-shop customer service is less than consistant to put it mildly. So, for me wanting an specific Apple product, I have to ‘reward’ a telecoms company for poor customer service and poor product knowledge. Does that make sense? Of course not. It’s a contractual grudge [...]

Customer Retention Is A Bit Like Sex

Posted on 18. Feb, 2009 by Craig Killick in Customer Service, Marketing & Sales

It seems to be a theme for 2009 – keep hold of what you’ve got – belt and braces – batten down the hatches. Client retention is the new “new business” for 2009. Maybe it’s the old 80/20 rule: 80% of your income will come from 20% of your clients 80% effort to get new [...]

How to order a skip in Basingstoke

Posted on 26. Dec, 2008 by Craig Killick in Customer Service

As much as I like moaning about companies that have given me terrible customer service, I also like to point out some great customer service experiences I have, so here’s the latest. Before Christmas I had need of a skip to get rid of lots of rubbish. I first contacted a local company (website under [...]